FULFILLMENT POLICY

Pickup and shipping without surprises.

The approved quote identifies the fulfillment method for an order. Exact availability, fees, carrier services, and timing are confirmed before quote approval.

Website catalog purchases

Website catalog purchases are separate from custom quotes. Physical catalog items can be shipped, using the shipping destination and configured shipping charge shown at checkout, or picked up locally for free when local pickup is available, with full payment at checkout either way. Digital STL purchases ship no physical item; paid files are available through your orders page. Read the exact product description and file license before purchase.

Local pickup

Local pickup is appointment-based when scheduling is enabled. Before a pickup appointment is booked, the public site shows only the general pickup area: Monroe, NC. The exact address and arrival instructions are shown privately in the customer profile after a pickup time is reserved.

Shop orders can be picked up too. Choose Local pickup in your cart and no shipping is charged or address collected. When your order is ready we email you a link, and you book a pickup time on your orders page. Shop orders are paid in full at checkout, so nothing is due at pickup. The exact address shows after you book, the same as for custom orders.

Custom orders should be marked Ready and the final balance should be paid before handoff. Customers can reschedule or cancel an appointment while the order remains eligible for pickup scheduling. Pickup availability is not a promise that production will finish earlier than the quoted or displayed ready estimate.

Local pickup can use Stripe or, when selected on the approved quote, an owner-confirmed local payment method: Cash, Zelle, Cash App, Apple Cash, Venmo, or PayPal. These local/manual options are not available for carrier shipping. Exact payment usernames, phone numbers, or handles are not published on the website and should be exchanged only through the private Mesh Harbor 3D communication channel.

Carrier shipping

Carrier-shipped orders use the packed weight and dimensions entered by Mesh Harbor 3D plus the customer's shipping address to request available carrier rates. The customer selects from the supported rate options before approving the quote. The selected shipping charge becomes part of the quote total and therefore affects the 50% deposit and remaining balance.

Address responsibility

Customers should verify the recipient name, street address, city, state, ZIP code, and any unit or suite information before selecting a shipping rate. Address changes after quote approval may require a new rate and revised quote. Carrier address corrections, intercepts, or reshipments can create additional charges.

Labels and tracking

A shipping label is purchased only through the owner fulfillment workflow. Tracking information is shown in the customer profile when available. A created label does not necessarily mean the carrier has possession of the package; tracking normally begins with pre-transit and updates as the carrier scans the shipment.

Carrier estimates and delays

Carrier delivery dates and transit times are estimates supplied by the carrier. Mesh Harbor 3D can package the order, purchase the selected service, and provide tracking, but cannot guarantee a carrier's delivery date after the parcel has been accepted into the carrier network.

Damage, loss, and delivery exceptions

If a package arrives visibly damaged, keep the packaging and item and contact Mesh Harbor 3D promptly with photos. Lost packages, return-to-sender events, address problems, and carrier exceptions are reviewed using the tracking record and carrier process. Replacement, refund, reshipment, or claim handling depends on the circumstances and any carrier coverage applicable to the shipment.

Final payment before fulfillment

The remaining balance is due before carrier shipment and before local pickup handoff. Stripe orders require the Stripe final balance to be paid; approved local-payment pickup orders require the owner to confirm the final payment. The owner workflow blocks completion until the applicable balance requirement is satisfied.

Related terms

These fulfillment rules work together with the Custom Order Terms and the specific terms shown in your approved quote.