Custom prints
How much does a custom print cost?
It depends on size, material, how long it takes to print, and any design or finishing work. Quotes are free and there's no obligation: you see the full price before anything is printed. Request a quote.
Do I need a 3D model file?
No. A photo, a sketch with measurements, a link to something similar, or just a clear description is enough to start. If you do have an STL or 3MF file, you can attach it to the quote form.
Can you print a file I found online?
Usually, yes, as long as the file's license allows it or you have the designer's permission. I'll let you know if a file needs repairs or changes before it can print well.
How do payments work for custom orders?
Once you approve the quote, a 50% deposit starts production. The rest is due before the order ships or at pickup. Read the Custom Order Terms.
How long does a custom print take?
Your quote includes an estimated ready date. If you need it by a certain day, add that date to your request and I'll tell you up front whether it's realistic.
Can I order a large batch or team set?
Yes. Quantities up to 500 can be quoted, and team and event orders can match your colors. Start a team order.
Will my design stay private?
Yes. Uploaded files are stored privately, and you can mark a request private so no details appear on the public print queue.
Materials and quality
What materials do you print with?
Most prints are PLA, which is sturdy and comes in the widest range of colors. For parts that face heat, sun, weather or bending, I can suggest PETG, ASA or TPU in your quote.
Can I choose colors or get multicolor prints?
Yes. Many shop items let you pick colors for each part, and custom quotes can match a team, brand or reference photo.
What will the finish look like?
3D prints have fine layer lines and can show small seams or support marks. Each print is cleaned up and checked before it ships.
Are prints food safe or safe for kids?
Prints aren't food safe unless a listing says so, and PLA can soften in a hot car. Fidgets and figures are for ages 14 and up and can contain small parts.
Shop orders, shipping and pickup
Are shop items in stock?
Most are printed after you order, in the colors you pick, so allow time for printing as well as shipping.
How much is shipping?
Shop orders of $75 or more ship free. Otherwise the shipping cost is shown at checkout, and custom quotes show the shipping rate before you approve. Shipping & Pickup policy.
Can I pick up my order locally?
Yes. Shop orders and custom orders can both be picked up in Monroe, NC for free. Choose Local pickup in your cart; we'll email you when it's ready, then you book a time and the exact address is shared once you book.
How do I check on my order?
Shop orders and STL downloads are on the Your Orders page. Custom requests show their status in your account and in your email updates. Your Orders.
How do STL file purchases work?
After checkout, the file is available to download from your orders page. Nothing physical is shipped, and each file comes with its own license for personal printing.
Is there a discount for new customers?
Yes. Join the email list at the bottom of any page and you'll get 10% off your first order.
Returns and problems
What if my order arrives damaged?
Email photos and your order number within 14 days of delivery. I'll reprint it or refund it. Returns & Refunds.
Can I return something I don't want?
Unused, non-personalized shop prints can be returned within 14 days of delivery. Custom and personalized items can't be returned unless something is wrong with them. See the full policy.